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Peninsula Promise for guests

The Peninsula Promise

For almost a century, the unparalleled elegance and service of The Peninsula Hotels have allowed guests around the world to create exquisite memories. In keeping with “The Peninsula Promise” – our commitment to providing a superlative guest experience – we are pleased to introduce a range of new special offers that further enhance the luxury and ease of our guests, while setting new standards in the hospitality industry.


These initiatives – including a newly extended and flexible schedule for check-in and check-out; guaranteed connecting rooms and special rates at the time of booking; a collection of eco-friendly, bespoke scented guestroom amenities; contactless 24-hour concierge services; and more – ensure that every aspect of your stay with us, from planning to in-room indulgence – is supremely comfortable, safe, and seamless.

What Our Guests will Experience

    Peninsula Time: Letting you arrive earlier, stay longer. 
    Now that travel has become more complicated, we understand that extra time is one of the most meaningful gifts we can give to our guests. Guests at all Peninsula properties can take advantage of Peninsula Time – a programme that allows for fully flexible check-in and check-out. With Peninsula Time, you can arrange to have a room ready as early as 6:00 am on your arrival date and check out as late as 10:00 pm on your departure date, at no extra charge when you book directly or with your preferred travel advisor. Black-out dates apply for Peninsula Time and is only applicable to particular booking channels. Kindly check the terms and conditions at the time of booking or consult with our reservations agents or your preferred travel advisor.

    Guaranteed connecting rooms make family-and-friends stays easy.
    Our company recognizes the critical importance of gathering with loved ones, especially during challenging times. Our new booking benefit is designed to make stays with family and friends easier than ever. When you reserve one of our elegantly appointed rooms or suites directly via our website or with your preferred travel advisor, you will also be able to select and confirm a connecting room or suite. The security of knowing you’ll have a shared space to enjoy with your loved ones means you can spend more time planning activities to enjoy together on your trip.

    Right Connection: Special connecting-room rates to facilitate togetherness.
    When you book connecting rooms or suites directly online or with your preferred travel advisor, you will also be able to take advantage of The Right Connection offer, which provides:

     Up to 20% off the room rate when booking two connecting rooms
     Up to 25% off the room rate when booking a connecting room and suite
    Daily breakfast for each guest staying in a connecting room or suite
    US$100 credit at hotel restaurants or spa during the stay

    (Terms and Conditions apply: Room types included in this package and terms and conditions may vary by hotel)

    Cancellation policies allow better planning, greater flexibility.
    Perhaps more than ever, we appreciate that rescheduling travel is sometimes unavoidable. Our cancellation policies, which will apply to bookings made at all Peninsula properties, aim to provide consistency and adjustability when your plans change. The new policies include:

    A standardised cancellation time for all Peninsula properties for general bookings: 3:00 pm, local time, one day prior to arrival.
    Luxury in Advance, an early-bird booking offer at a preferential rate available in all Peninsula properties, allows guests to change reservations without penalty for up to 12 months from the original booking date. 

    Bespoke destination-inspired amenities soothe and inspire – sustainably.
    Along with our dedication to the care of our guests, The Peninsula Hotels strives to embrace an ethos that is mindful of the planet. Our newly launched collection of scented guestroom amenities allows us to honour both of these pledges. Custom-created by local fragrance curators to embody the essence of each Peninsula locale, these amenities – including shampoo, conditioner, shower gel, body milk, and soap – offer a delightful sensory immersion in your hotel’s destination. The products are made with natural ingredients and come in recyclable aluminium packaging; additional amenities like shower caps, toothbrushes, and razors have also been redesigned with sustainable, plastic-free materials such as corn starch, wheat, wood, and recycled metal. 

    PenChat: Providing round-the-clock, contactless service.
    The Peninsula Hotels’ recently launched PenChat, a 24-hour private e-concierge service, lets you experience the ultimate in personalised attention. Without the trouble of downloading a new app, PenChat allows you to text requests and questions to your hotel’s concierge team from instant messaging apps you already use on your mobile devices (including WhatsApp, Facebook Messenger, WeChat or LINE). No matter what time of day or night you reach out with PenChat, you’ll receive real-time replies, in both English and the local language of your hotel, addressing your needs. The service ensures that every aspect of your stay is attended to – from dining and transport reservations to local activity recommendations to in-room delivery of special items like extra pillows – quickly and securely.  

    Gift cards for sharing exquisite Peninsula experiences with loved ones.
    By purchasing a gift card for any Peninsula hotel, you can invite friends and family to share all the world-class amenities and services of your favourite property, including overnight stays in an opulent room or suite, sumptuous meals at an award-winning restaurant, and rejuvenating treatments at The Peninsula Spa. A new online platform, currently available for select Peninsula hotels, let you choose card denomination and format (physical or electronic), for the most distinctive and memorable gift-giving.

    The Peninsula Hotels’ longstanding reputation for excellence is a direct result of our uncompromising dedication to guests like you. The Peninsula Promise represents that ongoing commitment, and our aim to continually enhance the luxury and ease of our “global family” of travellers.