With "The Peninsula Promise", The Peninsula Hotels Optimises the Comfort, Flexibility, and Convenience of the Guest Experience



For almost a century, the unparalleled elegance and service of The Peninsula Hotels have allowed guests around the world to create exquisite memories. In keeping with “The Peninsula Promise” – its commitment to providing a superlative guest experience – The Peninsula Hotels is introducing a range of new special offers that further enhance the luxury and ease of its guests, while setting new standards in the hospitality industry. 

The most notable and innovative of these initiatives is “Peninsula Time,” which offers guests a newly extended and flexible schedule for check-in and check-out. Other benefits include a new collection of eco-friendly, bespoke scented guest room amenities, guaranteed connecting rooms at the time of booking on peninsula.com, reservation flexibility with Luxury in Advance and other bookings, a new online platform for gift cards, and contactless services – ensuring that every Peninsula guest enjoys a stay that is supremely comfortable, safe, and seamless.


Peninsula Time Lets Guests Arrive Earlier, Stay Longer

Beginning January 2021, guests at all Peninsula properties will be able to take advantage of Peninsula Time – a distinctive programme that allows for a fully flexible check-in and check-out experience*. With Peninsula Time, guests can arrange to have their room ready as early as 6:00 am on their arrival date and check out as late as 10:00 pm on their departure date at no extra charge when they book directly or with their preferred travel advisor. 

“Especially now that travel has become somewhat more challenging, we understand that extra time is one of the most meaningful gifts we can provide to our guests,” said Gareth Roberts, Group Director of Brand and Operations Support for The Hongkong and Shanghai Hotels, Limited, owner and operator of The Peninsula Hotels. “By letting guests arrive earlier and stay longer, we hope to provide them with greater peace of mind – and an even more personalised experience.” 


Bespoke Destination-Inspired Amenities Soothe and Inspire – Sustainably

Along with its dedication to the care and comfort of its guests, The Peninsula Hotels strives to embrace an ethos that is mindful of the planet. With its newly launched collection of scented guest room amenities, the company delivers on both these pledges. Custom-created by local fragrance curators to embody the essences of each Peninsula locale, the amenities – shampoo, conditioner, shower gel, body milk, and soap – offer guests a delightful sensory immersion in their hotel’s destination. These products are also made with natural ingredients and come in recyclable aluminium packaging. 

Additionally, amenities such as shower caps, toothbrushes, and razors which formerly incorporated petroleum-based plastics, have been replaced with more ecologically minded alternatives made from corn starch, wheat, wood and recycled metal. Inner plastic wrappings in packaging have also been eliminated. Together, these sustainability improvements have allowed the new bespoke collection’s packaging to be 99.9% free of single-use petroleum plastics. 


Guaranteed Connecting Rooms Make Family and Friends Stays Easy

For guests planning to stay at a Peninsula hotel with their families and friends, a new booking benefit will facilitate joyful gatherings and a sense of togetherness. Beginning 1 January 2021, guests who reserve one of The Peninsula Hotels’ elegantly appointed rooms or suites directly via peninsula.com will be able to select and confirm a connecting room or suite at the time of booking. Assurance of being able to share space with loved ones, from the moment they book their stay, means guests can spend more time planning their travel itinerary, ensuring a truly memorable experience for everyone.

In addition, when booking connecting rooms and suites on peninsula.com, Peninsula guests can take advantage of The Right Connection offer*, including:

1. 20% off the room rate when booking two connecting rooms
2. 25% off the room rate when booking a connecting room and suite
3. Daily breakfast for each guest staying in a connecting room or suite
4. US$100 credit at hotel restaurants or spa during the stay


New Cancellation Policies Allow for Better Planning, Greater Flexibility

Perhaps now more than ever, we appreciate that rescheduling travel is sometimes unavoidable. Beginning 1 January 2021, our new cancellation policies*, will apply to bookings made at all Peninsula properties, aim to provide consistency and adjustability when your plans change. The new policies include:

1. A standardised cancellation time for all Peninsula properties for general bookings: 3:00 pm, local time, one day prior to arrival.
2. Luxury in Advance, an early-bird booking offer at a preferential rate available in all Peninsula properties, allows guests to change reservations without penalty for up to 12 months from the original booking date. 
3. Waived cancellation fees for group and banqueting bookings made through 30 June 2021 (regardless of the event date), with an option of refunding or rescheduling of the event up to 12 months from the original event date.


PenChat Offers Round-the-Clock, Contactless Service

With The Peninsula Hotels’ recently launched PenChat, a 24-hour private e-concierge service, Peninsula guests experience the ultimate in personalised attention. Without the trouble of downloading a new app, PenChat allows guests to text requests and questions to their hotel’s concierge team from instant messaging apps (WhatsApp, Facebook Messenger, WeChat or LINE) they already use on their mobile device at any time of day or night, and receive real-time replies addressing their needs. Messaging is provided both in English and the local language of each hotel. In this way, guests can be reassured that every aspect of their stay is attended to – from dining and transport reservations to local activity recommendations to in-room delivery of special items like extra pillows – quickly and securely.  

Gift Cards Share Exquisite Peninsula Experiences with Loved Ones

By purchasing a gift card for any Peninsula hotel, one can invite friends and family to share all the world-class amenities and services of their favourite property, including overnight stays in an opulent room or suite; sumptuous meals at an award-winning restaurant, and rejuvenating treatments at The Peninsula Spa. A new online platform, currently available for select Peninsula hotels and due to roll out to the remaining in 2021, lets customers choose card denomination and format (physical or electronic), for the most distinctive and memorable gift-giving.

The Peninsula Hotels’ longstanding reputation for excellence is a direct result of the brand’s uncompromising dedication to guests. The Peninsula Promise represents that ongoing commitment, and the company’s aim to continually enhance the luxury and ease with which its guests travel. 

For more information on The Peninsula Promise, please visit https://www.peninsula.com/the-peninsula-promise

*further terms and conditions may apply