Company Registration Number: 509873543
Registration on the trade and companies register: RCS Paris 509 873 543
Intra-Community VAT number: FR93509873543
Corporate Name: Le 19 Avenue Kléber
Legal Form: Simplified Joint Stock Company
Capital Stock: 100 000 Euros
Domain Name: peninsula.com
Account Holder: The Hongkong and Shanghai Hotels, Limited
Account Holder Address: 8/F St George's Building, 2 Ice House Street, Central, Hong Kong
E-Mail: webmaster@peninsula.com
Following the publication in France of Decree No. 2019-15 of 8 January 2019 to eliminate the pay gap between women and men in the company, the index of equality between men and women for The Peninsula Paris amounts to 94 out of 100 for the year of 2023, broken down by indicator as follows:
- Compensation gap indicator: 39
- Increment rate gap indicator: 20
- Promotion rate gap indicator: 15
- Return from maternity leave indicator: 15
- High pay indicator: 5
Mediation:
In the case of a dispute between The Peninsula Paris and a consumer, we will endeavor to find an amicable solution.
If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer ombudsman responsible for the professional, named AME CONSO, within one year of the written complaint sent to the professional.
Referral to the Consumer Ombudsman must be made :
- By completing the form provided on the AME CONSO website: Accueil - AME Médiation de la consommation (mediationconso-ame.com)
- By post addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007, Paris.
Online dispute resolution platform:
In accordance with Article 14 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, the Customer may use the online dispute resolution service (RLL) offered by the European Commission concerning online sales and services at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR#
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal may not be exercised for contracts for the provision of accommodation services other than residential accommodation, goods transport services, car hire, catering or leisure activities which are to be provided on a specific date or period.
Bloctel :
Article L. 223-1 of the French Consumer Code gives the Customer the right to register free of charge on a telephone anti-solicitation list: Bloctel (www.bloctel.gouv.fr) in order to avoid being contacted by a professional by telephone. Registration on this opposition list will not prevent telephone communication between The Peninsula Paris and the Customer under the contract between them.