PenClub Benefits| The Peninsula Hotels

PenClub Agency Benefits

  • A single global contact and dedicated sales and operations team at each hotel
  • 24-hour toll-free line for PenClub Agencies for reservations, special requests and services
  • Enjoy preferred availability and priority wait listing in sold-out situations
  • 10% commission on spa bookingsand The Peninsula Academy programme**
  • 10% discount on purchase of spa gift certificate by the travel advisor (except The Peninsula Tokyo)***
  • Priority invitations to agency education programmes
  • Priority invitations to Peninsula events
  • A Peninsula Page statue and recognition material for your office
Terms and Conditions:
  1. *10% commission is based on the actual paid monetary value of the treatment, and is applicable on materialised spa bookings at the regular retail price made 24 hours in advance by booker for both Peninsula in-house guests and non-in-house spa customers, subject to hotel’s confirmation upon request. We regret that spa products purchased are non-commissionable.
  2. **10% commission is based on the actual paid monetary value of the Peninsula Academy programme, and is applicable on materialised bookings at the regular retail price made 24 hours in advance by booker for both Peninsula in-house guests and non-in-house customers in some hotel locations, subject to hotel’s confirmation upon request.
  3. ***The 10% discount offered will be in lieu of commission when buying spa gift certificate. Prior arrangements required.




PenClub Advisor Benefits

  • Preferred travel industry rates are extended for both personal travel and orientation visits to Peninsula hotels based upon availability
  • 10% discount on Travel Advisor's personal spa treatments*
Terms and Conditions:
*Prior arrangements with hotel’s sales team is required



PenClub Guest Benefits

 
  • Exclusive Hotel Amenities*#
  • Daily breakfast for up to two persons
  • “Peninsula Time” – Flexible check-in and check-out times**
  • Room upgrade to the next category upon arrival***
  • Upgraded welcome in-room amenities
  • Complimentary long-distance calls via VOIP in hotels at Hong Kong, Shanghai, Beijing, Tokyo, New York, Chicago, Paris and Bangkok

# Details of Exclusive Hotel Amenities :

THE PENINSULA HONG KONG

- US$100 credit for food and beverage* per room per stay

(* not valid for use at Imasa, mini bar, The Peninsula Academy programmes or The Peninsula Boutique and purchase of spa products)

 

THE PENINSULA SHANGHAI

-US$100 food and beverage credit per room per stay

 

THE PENINSULA BEIJING

-US $100 food and beverage credit per room per stay

 

THE PENINSULA TOKYO

- JPY 10,000 food and beverage or spa credit per room per stay (not valid for use at Sushi Wakon, mini-bar items and retail purchases)

 

THE PENINSULA NEW YORK

- US$100 hotel credit per room per stay (not valid on room rates, Vu Hair Salon, valet parking and car transfers)

 

THE PENINSULA CHICAGO

- US$100 hotel credit per room per stay (not valid for purchase of Gift Shop, spa products, valet parking, car transfers and pay outs)

 

THE PENINSULA BEVERLY HILLS

- US$100 hotel credit per room per stay (not valid for room rates, retail purchases and car transfers)

 

THE PENINSULA PARIS

- EUR 100 food & beverage credit or spa credit per room per stay (not valid for purchase of spa products)

 

THE PENINSULA BANGKOK

- Afternoon Tea for two at The Lobby per room per stay

- THB 800 spa voucher per person per stay (not valid for retail purchases)

 

THE PENINSULA MANILA

Complimentary 60-minute in-room massage for two persons (sharing the same room) once per stay

- For stays in a Deluxe Room or higher: Full Gallery Club Lounge access to include daily breakfast, afternoon tea and evening cocktails


Terms and Conditions:
  1. *Exclusive Hotel Amenities are offered once per room per stay and are subject to the individual hotel’s final offer.  A maximum of two persons per room. Credit offered cannot be combined with any other promotions and no cash value if not redeemed in full.
  2. **A holding room will be provided if the reserved room type is not available upon guest’s arrival.
    **Black-out dates apply
  3. ***Room upgrade is subject to availability and certain room categories are not eligible for room upgrades


General Terms & Conditions

  1. Room rates are quoted on a per-room-per-night basis, and are valid for single or double occupancy only
  2. Room rates are subject to prevailing service charges and government taxes per room per night
  3. Room availability and rate may be subject to change if amendments are made to a confirmed booking
  4. Benefits are not valid for group reservations
  5. Benefits are combinable with the benefits offered in other Peninsula Packages but the same benefits cannot be repeated
  6. Benefits and amenities are only applicable for reservation made with the hotel directly at hotel’s Best Available Rate
  7. PenClub promotions (e.g. complimentary night promotion / additional commission) is not combinable with other packages (e.g. Luxury in Advance rates, Peninsula Family Moments, Suite Experience, etc)
  8. In case of dispute, the hotel reserves the right to make the final decision


 

PENCLUB OVERVIEW
PENCLUB CONTACTS
PENCLUB EXCLUSIVE OFFER
PENCLUB EXCLUSIVE SUITE OFFERS

 

Toll-Free Numbers 

ASIA PACIFIC
Australia: 1 800 116 888
China: 4001 200 618
India: 000 800 852 1388
Japan: 0120 348 288
Singapore: 800 8526288
South Korea: 00798 8521 6388
Taiwan: 00801856908
Thailand: 1800011888

EUROPE
France: 0800 915 980
Germany: 0800 181 8418
Italy: 800 789 365
Spain: 900 937 652
Switzerland: 0800 562923
UK: 08007830388

AMERICAS
Argentina: 0800 888 7227
Brazil: 0800 891 9601
Canada: 1866 308 8881
Mexico: 01 800 123 4646
USA: 1 866 382 8388

MIDDLE EAST
Bahrain: 800 065 90
Saudia Arabia:800 865 6047*
UAE: 800 065 0628
*Toll-Free access number is only available
through Saudi Telecom Company (STC)

Global Customer Service Centre
+852 2926 2888**
**Long distance call, charges will apply

 

E-mail: penclub@peninsula.com

PenClub Rate Access Code: PJ8
GDS Chain Code: PN