Cancellation Poilcy| The Peninsula Hotels
Beginning 1 January 2021, new cancellation policies will apply to bookings made at The Peninsula Hotels. These measures will provide guests with consistency across all Peninsula properties, when the necessity for rescheduling arises. The new policies include:
- A standardised cancellation time for all Peninsula properties for general bookings: 3:00 pm, local time, one day prior to arrival.
- Luxury in Advance, an early-bird booking offer at a preferential rate available in all Peninsula properties, allows guests to change reservations without penalty for up to 12 months from the original booking date.
- Waived cancellation fees for group and banqueting bookings made through 30 June 2021 (regardless of the event date), when rescheduling the event up to 12 months from the original event date.