GENERAL TERMS AND CONDITIONS

“Dining” means any food and beverage services provided by the Hotel, including but not limited to meals, snacks, mini-bar items, drinks, room service, in-room dining, and consumption at any restaurant, bar, lounge, or other food and beverage outlet operated by the Hotel.

“Equipment” means any items, devices, or accessories provided by and/or rented from the Hotel for temporary use by Guest, including but not limited to strollers, bicycles and car seats.

“Front Desk” means the front desk of the Hotel.

“Guest”, “you” or “your” means the person or persons visiting and/or staying at the Hotel.

“Hotel”, “we”, “our” or “us” means the Hotel you are visiting and/or staying at.

“Pet” means any animal brought onto the Hotel premises by or on behalf of a Guest, excluding any service animal recognised under applicable laws.

“The Fitness Facilities” means all areas, including but not limited to the pool, wet area, locker rooms, thermal areas, treatment rooms and relaxation area, in the spa and wellness and/or fitness centre of the Hotel, as well as in-room fitness equipment.

“Transportation” means any transportation, transfer, shuttle, limousine, car, coach, taxi, boat, or other conveyance service arranged by the Hotel at the request of a guest or provided directly by the Hotel, whether operated by the Hotel or by independent third‑party service providers.

(a) We reserve our right to enter a guest room for any purpose, and in particular for the safety and security of guests and our property.

(b) Guests are advised to place their valuables in our safe deposit boxes located at the Front Desk. The Hotel assumes no responsibility for any loss of money, jewels or other valuables not stored in our safe deposit boxes located at our Front Desk. In particular, but without limitation, we are not responsible for any contents left in the guest room.

(c) If your company or agent fails to settle any payment within the specified period or within a reasonable period, you will be personally (and you and your company or agent will be jointly and severally) liable for the payment of your account.

(d) Where available, Hotels may offer check-outs without the need for the Guest to physically attend the Front Desk (“Contactless Checkout”). Where a Guest wishes to take advantage of the Contactless Checkout at a Hotel, the Guest agrees for the Guest’s credit card or other means of payment which are on the Hotel’s file to be charged for all expenses incurred during the Guest’s stay.

Without limiting or affecting any statutory rights you may have, the Hotel shall not be responsible or liable for any lost, stolen, damaged or delayed parcels, packages, mail or other items (“Parcels”) left at, received by, stored with, or dispatched by the Hotel or its staff, whether prior to check in, during a stay or after check out, including Parcels left with the Front Desk, Concierge or bell services. Any assistance provided by the Hotel in relation to Parcels is provided solely as a courtesy. The Hotel assumes no responsibility for the contents, condition, legality or value of any Parcels. Where delivery, courier, postal or similar services are provided by independent third party service providers, the Hotel acts solely as an arranging party and shall not be responsible or liable for any loss, damage, delay or non delivery arising from or in connection with such services, except to the extent that such loss, damage or delay is caused by the Hotel’s gross negligence or wilful misconduct.

(a) We will not serve any drinks with alcohol content to a Guest who is not permitted to consume alcohol by local laws and regulations. We reserve the right not to offer any drink with alcohol content to an intoxicated Guest and may refuse to release the relevant car key to any Guest who exhibits intoxicated behaviour.

(b) We prepare food and beverages in accordance with Guests’ orders, which may be served raw or undercooked and contain allergenic substances. Guests are responsible for notifying our staff of any food allergies or dietary restrictions prior to placing an order.

(c) Without limiting or affecting any statutory rights you may have, you agree that the Hotel shall not be responsible or liable for any loss, damage, illness, physical discomfort or injury arising directly or indirectly from: (i) any food or beverage brought into the Hotel by or on behalf of a Guest or catered, prepared or supplied by external provides including the storage, handling, display, reheating, takeaway or disposal of any such food and beverage; (ii) any food or beverage removed from the Hotel, including leftover food from banquets or other events; or (iii) the consumption of any food or beverage beyond its recommended or safe consumption period. 

5. Pool, Wet Area, Spa, Wellness Centre and Fitness Centre

(a) In using any service and/or facility at The Fitness Facilities, Guests are responsible for determining their own physical fitness and state of health and ensure proper understanding of the use of fitness equipment.

(b) Any Guest feeling unwell during exercise should stop immediately and inform our staff.

(c) The Hotel shall not be liable for any lost, stolen, damaged valuables, cash, personal items or articles left in or with our staff in The Fitness Centre.

(d) By using any facility and/or service at The Fitness Facilities, you agree to waive, release and discharge the Hotel or any of its staff from any responsibility or liability for any loss, damage (including lost or damaged property) or any kind of physical discomfort or injury that may arise directly or indirectly from using The Fitness Facilities, without limiting or affecting any statutory rights you may have.

(e) Photography, filming and/or video recording is strictly prohibited in the restrooms, changing rooms, treatment rooms within The Fitness Facilities, and other designated private or restricted areas.

Each Guest acknowledges the inherent risks associated with sport activities such as swimming, biking, tennis, Thai kickboxing, Pilates, yoga training, strength training, personal training, stretching and other forms of physical activity. All these activities and training may result in acute muscle and/or joint pain, pulled muscles, brief changes in blood pressure, light-headedness, dizziness, delayed onset muscle soreness, more chronic conditions such as tendonitis, and other discomforts.

Guests:

i. are responsible for disclosing their relevant personal health history, any medications they are taking, and any symptoms they may be experiencing during exercise; and

ii. agree to promptly stop, modify or postpone any activity or training if they have a physical disorder or condition or if pain or symptoms arise.

The Guest acknowledges that any Equipment provided by and/or rented from the Hotel is accepted by the Guest for temporary use at the Guest’s own risk and is supplied by the Hotel on an “as is” basis without any express or implied warranties. The Hotel shall not be liable for any claims, losses and damages arising from the use of Equipment.

8. Transportation

Last updated on 9 June 2026