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An Overview of The Peninsula Hotels

Company Overview

The Peninsula Hotels group has a unique identity among the world’s leading hotels. Established in 1928, we now operate prestigious luxury properties in ten major cities. These include the flagship in Hong Kong, plus Shanghai, Tokyo, Beijing, New York, Chicago, Beverly Hills, Bangkok, Manila, and Paris with Istanbul, London and Yangon under development. Peninsula is a living legend, the name synonymous with luxurious comfort and impeccable service. We set our sights high and our standards higher, aiming always to delight our customers, and in many cases we are now serving the third generation of our loyal guests.

  • Travel + Leisure (USA)

    2014 - 2017 World’s Best Awards

    Top Hotel Brands

  • Condé Nast Traveller (USA)

    2013 Business Travel Awards 
    Best Hotel Brand for Business Travel

  • HOTELS Magazine (USA)

    2013 Corporate Hotelier of the World
    Mr Peter Borer

The Peninsula Hong Kong Swimming Pool


The Peninsula Chicago

Hotel Overview

Since its grand opening in 2001, The Peninsula Chicago has been awarded numerous accolades, all of which are a testament to hard work, dedication and unparalleled service provided by the hotel to its guests. The Peninsula Chicago is without a doubt the city’s most luxurious and sophisticated hotel, offering guests a perfect combination of Asian graciousness with Midwestern hospitality.


The Peninsula Chicago’s success depends on the positive attitude, dedication and hospitality of its employees to exceed guests’ expectations. The hotel encourages a culture of open communication and provides a professional working environment. Staff are rewarded with a competitive salary, a complete benefits package including health coverage, dental, a life insurance plan, a commuter benefits programme and a 401k plan that matches up to 5% of contributions. The Peninsula Chicago strives for the best quality service, and goes above and beyond to take care of the most important aspect of its business: the staff.


Despite being one of the younger Peninsula properties, The Peninsula Chicago has already made an impression on Chicagoans and visitors alike, receiving some of the hospitality industry’s most prestigious accolades including the Forbes Five-star Award and the AAA Five-diamond Award every year since 2002.

  • Forbes Travel Guide

    Forbes Five Star Award 2002 - 2018

  • Automobile Association of America (AAA)

    AAA Five Diamond Award 2003 - 2018

  • Condé Nast Traveler

    Gold List 2018

    Gold List 2017

    Hot List 2017

    No. 3 "Best Hotels in Chicago" Readers' Choice Awards 2016

    No. 3 "Best Hotels in Chicago" Readers' Choice Awards 2015

    No. 5 "Best Hotels in Chicago" Readers' Choice Awards 2014

    Gold List 2014



  • TripAdvisor

    #9 Top Luxury Hotels in the US - TripAdvisor Travelers' Choice Awards 2018

    #15 Top Luxury Hotels in the US - TripAdvisor Travelers' Choice Awards 2017


  • U.S. News & World Report

    No. 2 Best Hotels in the US 2018

    No. 1 Best Hotels in Chicago 2018

    No. 14 Best Hotels in the US 2017

    No. 2 Best Hotels in Illinois 2014

  • Travel + Leisure

    No. 1 Hotel in Chicago 2017

    No. 14 'Top City Hotels in the Continental US' 2017

    No. 4 'Best Large City Hotels in the Continental US' 2016

    No. 13 'Best Large City Hotels in the Continental US' 2015

    No. 4 'Best Large City Hotels in the Continental US' 2013


  • Elite Traveler

    Included in the "Top 100 Hotels in the World" 2018

  • Institutional Investor

    No. 1 World’s Best Hotels for the Americas 2014

    No. 4 World’s Best Hotels in the World 2014

    No. 20 World’s Best Hotels in the World 2016


  • Illinois Meetings & Events Magazine
    ‘Best Meeting Space for a Hotel with less than 350 rooms’ 2017
  • Wine Spectator

    2017 Award of Excellence for Shanghai Terrace

    2016 Award of Excellence for Shanghai Terrace

  • Andrew Harper's Hideaway Report

    No. 5 City Hotel in World - 2015 Readers' Choice Survey 

    No. 3 City Hotel in World – 2014 Readers’ Choice Survey

  • Global Traveler (USA)

    No. 3 Best Hotel in the United States 2014

  • Zagat Survey

    "Best Decor in Chicago" for Shanghai Terrace 2013

    No. 1 Chinese Restaurant in Chicago 2013

    "Top Hotel Restaurants in the Country" for The Lobby 2010

    No. 1 Best of the Best Group-Friendly Hotels 2014

Corporate Executives


  • Ms. Maria Razumich-Zec
    The Peninsula Chicago
    Regional Vice President and General Manager

    Ms. Zec has been the General Manager of The Peninsula Chicago since 2002, shortly after the opening of the property. In May 2007, she was promoted to Regional Vice President of The Peninsula Hotels, USA East Coast. In her role, she oversees hotel operations for the Peninsula hotels in Chicago and New York.

  • Ms. Amanda Perlyn Jackson
    The Peninsula Chicago
    Regional Director of Marketing

    Amanda Perlyn Jackson was appointed Regional Director of Marketing effective May 2, 2016.  She brought with her over twelve years of global integrated marketing experience with a focus on strategy, driven by consumer insight.  Prior to joining The Peninsula Chicago, she was most recently with Hyatt Hotels Corporation for the past eight years. Most recently, she held the position of Senior Brand Manager, overseeing a portfolio of 37 Park Hyatt Hotels worldwide. 

  • Ms. Susan Ellefson
    The Peninsula Chicago
    Director of Public Relations

    Ms. Ellefson joined The Peninsula Chicago in December 2003. She has over 25 years of experience in hotel public relations and is an active member in various organisations including the Greater North Michigan Avenue Association.

  • Mr. Gregory Hyder
    The Peninsula Chicago
    Director of Catering

    Mr. Hyder was appointed Director of Catering and Conference Services at The Peninsula Chicago in 2000. He has 25 years experience in hotel catering, sales and marketing, human resources, management training and event organisation.

  • Ms. Jennifer Clarke
    The Peninsula Chicago
    Associate Director of Weddings

    With 20 years of experience in the hospitality industry, Ms. Clarke joined The Peninsula Chicago in 2003 as Executive Meeting Manager before being promoted to Associate Director of Weddings. She coordinates all of the weddings at the hotel, along with showers, birthday celebrations, bar and bat mitzvahs and anniversary parties. 

  • Ms. Susie Jankowiak
    The Peninsula Chicago
    Spa Director

    Ms. Jankowiak began her career with The Peninsula Chicago in March 2005. She has worked for various departments in the hotel including Food and Beverage and Front Office. In 2015 she was promoted to Spa Manager. She has worked in the Hospitality Industry for over 15 years.

  • Chef Toni Robertson
    The Peninsula Chicago
    Executive Chef

    Chef Robertson has worked in a variety of markets within luxury hotels and resorts designing five-star culinary programs and restaurant concepts.  She began her culinary career at the Culinary and Hospitality Institute of Chicago. She has held Executive Chef roles at several luxury hotel properties in Sonoma, South Africa, Los Angeles, San Francisco, New York and Singapore.