Success Story: Taoufik El Galai
Following several hotel positions in the US and Canada, Taoufik El Galai joined The Peninsula Paris in June 2014 as a Porter.
In this role, he was involved in the opening of the first Peninsula hotel in Europe in August 2014, and less than one year later, thanks to his determination and passion for the job and the company, he was promoted to the post of Guest Relations Officer (Middle East market) in May 2015. In this position he supports our guests throughout their stay, and in particular, guests from the Middle East – a very important market for The Peninsula Paris.
He has blossomed in this role, and says “The Peninsula Paris trusted me by giving me this opportunity to grow. I feel like I'm part of a huge family, and I really want to return that trust”.
Success Story: Rainy Chan
Rainy joined The Peninsula Hong Kong as the Front Office Manager. She was the first Chinese female manager to be appointed at the hotel. Subsequently, Rainy held positions in senior management at the company's hotels in Chicago, New York and Bangkok before returning to The Peninsula Hong Kong as General Manager in 2007. Currently Rainy holds the position of Regional Vice President and General Manager of The Peninsula Hong Kong.
“I want to be the example for those of you who join The Peninsula family. If you work hard and perform, and you are dedicated and loyal to the company, there will be a return. My career with The Peninsula has been extremely rewarding and I am thankful to the company for giving me wonderful opportunities to learn and grow." ~ Rainy Chan, Regional Vice President and General Manager at The Peninsula Hong Kong
Success Story: Yuki Takimura
A graduate from the YMCA International Hotel School in Tokyo, Yuki was selected to join The Peninsula Ambassador Programme when it was launched in 2006. He underwent an intensive 10-month training at The Peninsula Hong Kong and The Peninsula Bangkok to assimilate into the Peninsula culture and gain a greater understanding of the service standards. Upon completion of the training, Yuki joined The Peninsula Tokyo as a member of the pre-opening team. In 2010, Yuki transferred to The Peninsula New York as Assistant F&B Manager and in early 2011, he was transferred to The Peninsula Chicago as Assistant Manager and thereafter as Shanghai Terrace Manager. In February 2014, Yuki returned to The Peninsula Tokyo and is promoted to F&B Coordinator.
“Peninsula helps me to grow by giving me many opportunities to experience different working environments in different cultures.” ~Yuki Takimura, Food and Beverage Coordinator at The Peninsula Tokyo
Success Story: Flora Cheung
Flora joined The Peninsula Hong Kong in 1989 in the Housekeeping Department. During her 20 year of service at our flagship hotel in Hong Kong, Flora has acquired solid experience in Housekeeping management and delivering the highest level of service.
One of the highlights of her career was participating in several openings including The Peninsula Tower in Hong Kong in 1994, The Peninsula Tokyo in 2007 and The Peninsula Shanghai in 2009.
In 2010, Flora was transferred to The Peninsula Shanghai and promoted to Assistant Executive Housekeeper.
“In the past 2 decades, I have seen tremendous changes. The Peninsula is just like a novel. I am not just reading the story but am honoured to be one of the characters in this novel.“ ~ Flora Cheung, Assistant Executive Housekeeper at The Peninsula Shanghai
Success Story: Gareth Roberts
Gareth joined The Peninsula Beverly Hills in 2002 as an Assistant Manager. Since then, Gareth has progressed steadily through the ranks of The Peninsula Beverly Hills being promoted to Front Office Manager in 2003, Rooms Division Manager in 2006, Executive Assistant Manager in 2007 and Resident Manager in 2011. In January 2013 Gareth moved to Asia to take on the role of Hotel Manager at The Peninsula Shanghai.
“The Peninsula has provided me a remarkable opportunity to grow my career in a company that truly cares about me as an individual. While The Peninsula brand has a substantial impact in the hospitality world, the intimate size of the organisation allows for each member of the family to stand out and be recognised for his or her accomplishments.” ~ Gareth Roberts, Hotel Manager at The Peninsula Shanghai
Success Story: Mary Li
Mary Li’s career journey with The Peninsula Beijing Family …. From 25 to 56 Years Old and many more years…READ MORE
Prior to joining The Palace Hotel in 1988, Mary worked as an English teacher and it was her fluency in the language which landed her a starting position as an operator in the hotel. Over time, Mary's consistency in her service towards guests won her a lot of praise and she was well known to be observant, patient and meticulous in her daily duties. Within no time, these qualities earned her a promotion to duty manager of the hotel, then Club Lounge manager managing the accommodation of the VIP floors. Thanks to her hard work and unremitting efforts, Mary earned the commendation and trust of many guests. In 2016, the supposed-to-be retired year, Mary accepted the invitation of hotel management as the Peninsula Ambassador specialized to make sure an impressive stay of all our return guests.
Success Story: Elaine
Elaine began her hospitality career in 1999, and since 2008 has relished every minute of her role as Manager of The Lobby lounge at The Peninsula Beijing. Her strong work ethic and dedication to ensuring guests always enjoy impeccable service has helped create a professional and harmonious working atmosphere. A gifted and adaptable team leader, Elaine is equally comfortable training employees on The Peninsula standards and procedures and maintaining service quality and hygiene as she is supervising restaurant shifts and managing the departmental paperwork, payroll and employee schedules. Elaine is also an adept strategy planner, and guides her team to think ahead and create and deliver exciting F&B concepts and guest promotions.READ MORE
Success Story: Vince Reyes
Fresh from Hotel school in The Philippines, Vince applied for his first job at The Peninsula Manila as a Front Office Agent in 2005. Vince has had many opportunities for learning and development including attending E-cornell courses, Group Leadership Programme organised in conjunction with The Melbourne Business School and cross exposure to The Peninsula Hong Kong and The Peninsula New York. In October 2013, Vince moved to his third Peninsula property taking on the role of Director of Rooms at The Peninsula Beijing.
“Who doesn’t want to be a part of The Peninsula Family? These have been the best years of my life! I had the pleasure of working with some of the most dynamic and passionate minds in the industry. Our group believes in touching lives, whether a guest, peers, colleagues or as we like to say family member. What matters most is how you can make a person feel and the difference you can make small or big.” ~ Vince Reyes, Director of Rooms at The Peninsula Beijing
Working At The Peninsula New York
The Peninsula New York is known for its world-renowned service and attention to detail, and the hotel’s success depends greatly on the dedication and graciousness of its employees. The Peninsula employees traditionally exemplify exceptional customer service skills and demonstrate a professional attitude that makes the work environment all the more pleasurable. We offer staff a competitive salary, complete benefits package including health coverage, dental, life insurance plan, commuter benefits programme, discounted health club memberships and a 401k plan that matches up to 5% of contributions. The hotel offers a variety of on-site training for employees at every level, including corporate-sponsored programmes and cross-training opportunities at sister properties. We strive to create a motivating and rewarding environment in which all employees may thrive.