You are encouraged to arrive 60 minutes prior to your appointment to enjoy the exclusive facilities at The Spa. Please understand that late arrivals may result in a reduction of treatment time.
Scheduling an Appointment
To ensure your preferred time and service is available, we recommend booking your treatment in advance. Our specialist reservations team is available to guide and assist you in selecting the most suitable treatment.
During Your Spa Visit
Please respect all Spa Guests’ right to privacy and serenity. In light of this, The Spa is a cell phone, pager and smoking-free zone.
Our Heat Experience facilities are separate for male and female clients. Therefore, the use of swimwear is optional and of personal preference.
The Spa will provide towels, slippers, shower caps and all amenities required for use during your visit.
The minimum age requirement for access and treatments in The Spa is 18.
We are required to charge a 4.5% New York State Service Tax on all services. Our menu prices do not reflect gratuities for Therapists.
A 100% cancellation charge will be incurred for any treatment or service not cancelled at least 24 hours prior to an appointment and 48 hours prior to Full-day Spa Retreats.
To continue your Spa regime and experience at home, all products used in the treatments are available for purchase from The Spa reception.