Scheduling and Appointment Information
Please arrive 20 minutes prior to your scheduled appointment time to provide yourself adequate time to change and adjust to our nurturing spa environment. You may also enjoy a eucalyptus steam, or quiet time in our luxurious spa lounge. We provide spa guests with private lockers, robes, slippers and full locker room amenities.
If you are late for your scheduled appointment time, we will only be able to provide services in the time remaining and you will be charged the full service fee.
To ensure appointments are available for every client, we request at least (24) twenty four hours advance notice for appointment cancellations or rescheduling, or you will be charged the full service fee.
We have both male and female therapists to serve you. If you have a preference, please specify when arranging your appointment.
To ensure that you receive the complete benefit of your service, it is recommended that all spa patrons drink plenty of water prior to their treatment as well as afterwards.
Please advise your therapist of any allergies, injuries, or other conditions prior to treatment.
For the safety and comfort of all our guests, the minimum age requirement to visit the Spa or Spa Fitness Center is 16 years of age.
Please leave your jewellery at home or in your hotel room safe. Although we provide personal lockers while receiving treatment, we regret that we cannot be responsible for personal articles.
During Your Spa Visit
For the comfort and consideration of other guests, we ask that you please turn off all cell phones and pagers.
Smoking is not permitted anywhere in the spa facilities.
Professional-quality spa products are available for your continued care at home. You are welcome to purchase products at the spa desk and we will ship to you anywhere within the world. Shipping charges will apply.
In-room spa services include massage, manicures and facials. There is an additional 20% surcharge for all in-room services.
We accept cash, Visa, MasterCard, American Express and Discover as forms of payment. If you are staying at the hotel, you may also charge spa services and products to your room.
Gratuities are not included in your service. If you feel you would like to show appreciation to your technician, you may leave them a gratuity in a special envelope available at the spa’s reception desk.
Spa products are subject to 9.75% of the state sales tax.